FAQ

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HOW CAN I BECOME A MEMBER OF AC MEDICAL?

To sign up and become a member of AC MEDICAL, you will need to provide proof of age (19+) with your first order. You can do so by uploading your government-issued photo ID on the Checkout page of our online site. Your first order will be processed, once we confirm that you are 19+. We will not accept your first E-transfer if no ID is attachedon1st order. Follow our step by step instructions linked below.

WHERE DO I UPLOAD MY ID?

ID for proof of age is only requiredwithyour initial order. You can upload your ID on the Checkout page of our website or email to [email protected] We store your ID offline, on an encrypted hard drive. Member privacy is of utmost importance at AC MEDICAL

TRACKING NUMBERS

Tracking numbers are input and e-mailed after packages have been received by Canada Post. Usually around 5-7pm PST.Cutoffforsame day shipping is 1:30 pm.

CAN WE ORDER ON WEEKENDS?

Yes, online ordering is available 24 hours a day. Orders placed onweekends, will be shipped out the next business day.

HOW WILL MY ORDER BE PACKAGED?

Your order will be discretely packaged and vacuum-sealed to protect and maintain your privacy. We ship using Xpresspost mailers or nondescript boxes with no indication of what is inside.

IS IT SAFE TO ORDER FROM AC MEDICAL?

We’re one of 100+ dispensaries in Vancouver (over 200 in Canada) that are NOT operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 26 licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations. There are about 30 mail order marijuana sites in Vancouver. Vancouver has been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving pot in the mail. That being said, there is still a risk on both ends as we are not working with any federal approval.

SHIPPING

We provide free shipping on all over over $200. There is a $15 flat rate fee for all order under $200

AC Medical will guarantee every order is processed and shipped once payment is received. Also, AC Medical will guarantee every order to arrive. If the tracking number shows it was not delivered, we will begin an investigation with Canada Post. This process may take up to 14 business days. If Canada Post cannot recover the package, we will send a replacement order once for free. 


Please note: AC Medical will not re-reimburse or start an investigation for packages if the tracking number indicates it has been successfully delivered.  

We recommend adding the signature "requirement" feature to mitigate any risk of lost packages. 

IS TAX INCLUDED IN THE PRICES?

Yes, we have applied a 5% GST Charge to the product prices.

HOW DO YOU PAY?

We accept email transfers for payment. You will be emailed the details once you have placed your order online. Follow the simple steps in the email and you will be done in no time.