FAQ

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HOW CAN I BECOME A MEMBER OF AC MEDICAL?

To sign up and become a member of AC MEDICAL, you will need to provide proof of age (19+) with your first order. You can do so by uploading your government-issued photo ID on the Checkout page of our online site. Your first order will be processed, once we confirm that you are 19+. We will not accept your first E-transfer if no ID is attachedon1st order. Follow our step by step instructions linked below.

WHERE DO I UPLOAD MY ID?

ID for proof of age is only required with your initial order. You can upload your ID on the Checkout page of our website or email to [email protected] We store your ID offline, on an encrypted hard drive. Member privacy is of utmost importance at AC MEDICAL

TRACKING NUMBERS

Tracking numbers are input and e-mailed after packages have been received by Canada Post. Usually around 5-7pm PST.Cutofffor same day shipping is 1:30 pm.

CAN WE ORDER ON WEEKENDS?

Yes, online ordering is available 24 hours a day. Orders placed onweekends,will be shipped out the next business day.

HOW WILL MY ORDER BE PACKAGED?

Your order will bediscretelypackaged and vacuum-sealed to protect and maintain your privacy. We ship using Xpresspost mailers or nondescript boxes with no indication of what is inside.

WHERE IS MY PACKAGE?

Once we scan the package and receive a tracking number with Canada Post it's out of our zone of influence. There have been instances when the package has taken 10 business days longer than advertised. Issues like tracking numbers aren't visible on the Canada Post site, or the package is taking longer than expected to go through its delivery route. Unfortunately, we will have to be patient.

To ensure a successful delivery it's imperative that you fully enter your address correctly so there isn't any confusion with Canada Post.

John Smith

#900 - 1234 Example Street

Vancouver, British Columbia

V5F 9D0

If you have a Canada Post P.O Box don't include a street name.

John Smith

P.O. Box 1234

Vancouver, British Columbia

V5F 9D0

WHAT HAPPENS IF MY PACKAGE IS LOST?

Less than 1% of our orders have been lost in the mail. This is completely out of our control, unfortunatly we will not refund or re-inburse any packages that are confirmed lost by Canada Post as its completly out of our hands. 

IS IT SAFE TO ORDER FROM AC MEDICAL?

We’re one of 100+ dispensaries in Vancouver (over 200 in Canada) that are NOT operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 26 licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations. There are about 30 mail order marijuana sites in Vancouver. Vancouver has been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving pot in the mail. That being said, there is still a risk on both ends as we are not working with any federal approval.

IS TAX INCLUDED IN THE PRICES?

Yes, we have applied a 5% GST Charge to the product prices.

HOW DO YOU PAY?

We accept email transfers for payment. You will be emailed the details once you have placed your order online. Follow the simple steps in the email and you will be done in no time.