FAQ

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HOW CAN I BECOME A MEMBER OF AC MEDICAL?

To sign up and become a member of AC MEDICAL, you will need to provide proof of age (19+) with your first order. You can do so by uploading your government-issued photo ID on the Checkout page of our online site. Your first order will be processed, once we confirm that you are 19+. We will not accept your first E-transfer if no ID is attachedon1st order. Follow our step by step instructions linked below.

WHERE DO I UPLOAD MY ID?

ID for proof of age is only required with your initial order. You can upload your ID on the Checkout page of our website or email to [email protected] We store your ID offline, on an encrypted hard drive. Member privacy is of utmost importance at AC MEDICAL

TRACKING NUMBERS

Tracking numbers are input and e-mailed after packages have been received by Canada Post. Usually around 5-7pm PST.Cutoffforsame day shipping is 1:30 pm.

CAN WE ORDER ON WEEKENDS?

Yes, online ordering is available 24 hours a day. Orders placed on weekends, will be shipped out the next business day.

HOW WILL MY ORDER BE PACKAGED?

Your order will be discretely packaged and vacuum-sealed to protect and maintain your privacy. We ship using Xpresspost mailers or nondescript boxes with no indication of what is inside.

WHERE IS MY PACKAGE?

 Did you provide the correct shipping address? Any omissions or mistakes with the shipping address will likely result in confusion with Canada Post and may result in the package not reaching its destination. Examples of how to correctly label your address:

 

John Smith

#900 - 1234 Example Street

Vancouver, British Columbia

V5F 9D0

 

If you have a Canada Post P.O Box, don't include a street name:

 

John Smith

P.O. Box 1234

Vancouver, British Columbia

V5F 9D0

Did you use the signature requirement feature? It ensures that only you can sign for the package. It mitigates much of the risk by making sure the mailman doesn't leave it at the wrong location and nobody can steal it from your mailbox.

There have been instances when the package has taken longer than expected to go through its delivery route. A few times, packages have taken 10 business days longer than advertised. Unfortunately, we will have to be patient. Canada Post always comes through in the end.

WHAT HAPPENS IF MY PACKAGE IS LOST?

AC Medical will guarantee every order is processed and shipped once payment is received. However, AC Medical is not responsible for any lost packages during the shipping process. AC Medical will not provide any compensation or start an investigation with Canada Post on your behalf.

Please note: Less than 0.5% of our orders have been lost in the mail and we offer a signature requirement feature to mitigate this unlikely possibility.

IS IT SAFE TO ORDER FROM AC MEDICAL?

We’re one of 100+ dispensaries in Vancouver (over 200 in Canada) that are NOT operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 26 licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations. There are about 30 mail order marijuana sites in Vancouver. Vancouver has been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving pot in the mail. That being said, there is still a risk on both ends as we are not working with any federal approval.

IS TAX INCLUDED IN THE PRICES?

Yes, we have applied a 5% GST Charge to the product prices.

HOW DO YOU PAY?

We accept email transfers for payment. You will be emailed the details once you have placed your order online. Follow the simple steps in the email and you will be done in no time.